Payment and Cancellation Policies

Oasis Yurt Lodge & The Shed Guesthouse

 

Payments are due inline with your chosen package or property terms. Terms offered may vary from package to package & room to room. Please ensure you have selected the package that suits your travel preferences. Are standard terms for general bookings are listed below, bookings of an event nature will have alternative terms as per your contract.

Oasis Yurt Lodge | Standard Terms

A 25% non-refundable deposit is required to secure your reservation
A 75% non-refundable balance payment us due 30 days before arrival

Oasis Yurt Lodge | Non-refundable Terms

A 100% non-refundable payment is required to secure your reservation

The Shed Guesthouse | Standard Terms

A 10% non-refundable deposit is required to secure your reservation
A 90% non-refundable balance payment us due 7 days before arrival

The Shed Guesthouse | Extended Stay (5+ days) Terms

A 10% non-refundable deposit is required to secure your reservation
A 90% non-refundable balance payment us due 30 days before arrival

The Shed Guesthouse | Non-refundable Terms

A 100% non-refundable payment is required to secure your reservation

 

Extended Terms Regarding Covid-19

For domestic travellers a refund in full less 10% administration fee will be made available if we return to a ‘lock-down’ situation’ i.e. level 3 or 4 which means domestic travel is not possible

For International travellers, regardless of package chosen a refund in full less 10% administration fee will be made available, up until 30 days before arrival, at which point a decision to retain the booking or cancel will be enforced and regular terms reside.

 

Other Conditions

Oasis Yurt Lodge & The Shed Guesthouse are not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.

No shows by 8:00am the following morning of your due date of arrival will be considered a cancellation. No refund is applicable and we reserve the right to re-release the remaining nights of your reservation.

The owner reserves the right to offer alternative and promotional terms on any package or property

Non-refundable bookings have no option to cancel or receive a refund at a later date, under any circumstance

Any request for cancellations or modifications to your reservation must be made in writing, via email, to stay@oasiswanaka.co.nz

Any request for cancellations or modifications to a reservation made via a third party i.e. Booking.com or Expedia, must be made directly with that provider.

We suggest taking our travel insurance to cover all instances

Oasis Yurt Lodge & The Shed Guesthouse will operate within the Consumer Guarantees Act & Fair-Trading Act.