Payment and Cancellation Policies

Oasis Yurt Lodge & The Shed Guesthouse

Payments are due inline with your chosen package or property terms. Terms offered may vary from package to package & room to room. Please ensure you have selected the package that suits your travel preferences. Are standard terms for general bookings are listed below. All bookings of an event or function nature will have alternative terms as per your contract.

Oasis Yurt Lodge | Standard Terms

A 25% non-refundable deposit is required to secure your reservation
A 75% non-refundable balance payment us due 30 days before arrival

Oasis Yurt Lodge | Non-refundable Terms

A 100% non-refundable payment is required to secure your reservation

The Shed Guesthouse | Standard Terms

A 10% non-refundable deposit is required to secure your reservation
A 90% non-refundable balance payment us due 7 days before arrival

The Shed Guesthouse | Extended Stay (5+ days) Terms

A 10% non-refundable deposit is required to secure your reservation
A 90% non-refundable balance payment us due 30 days before arrival

The Shed Guesthouse | Non-refundable Terms

A 100% non-refundable payment is required to secure your reservation

Extended Terms Regarding Covid-19 – July 2020

Our policies up until 30th June 2020 have shown extreme flexibility, consideration and reimbursement for guests unable to travel due to the Covid-19 pandemic. The compassion of the hotel and travel industry has been unrecongisable during these times.

With the situation now at the forefront of travelers minds, our flexibility has minimised to the below policies

For all new bookings from 1st July 2020 forwards;

For domestic travelers if New Zealand returns to a ‘lock-down’ situation’ i.e. level 3 or 4 which means domestic travel is not possible;

  • For bookings 30 days or more from stay – Your 25% non-refundable deposit will be applicable.
  • For bookings 30 days or less from stay – Your 25% non-refundable deposit will be applicable. The remaining 75% dollar value of your stay can be used towards a stay within 6 months from your original date of stay.

For International travellers; From the information currently available we have to anticipate a 6-24 month period before our borders begin to open. As such, it is unfortunately not possible for us to offer general booking terms to overseas guests. If you reside outside of New Zealand and wish to secure specific dates we can offer a 100% non-refundable booking option. The booking will, under all circumstances, remain non-refundable

Other Conditions

Oasis Yurt Lodge & The Shed Guesthouse are not responsible for currency conversion and therefore any questions regarding currency conversion must be directed to your credit card company.

No shows by 8:00am the following morning of your due date of arrival will be considered a cancellation. No refund is applicable and we reserve the right to re-release the remaining nights of your reservation.

The owner reserves the right to offer alternative and promotional terms on any package or property

Non-refundable bookings have no option to cancel or receive a refund at a later date, under any circumstance

Any request for cancellations or modifications to your reservation must be made in writing, via email, to stay@oasiswanaka.co.nz

Any request for cancellations or modifications to a reservation made via a third party i.e. Booking.com or Expedia, must be made directly with that provider.

We suggest taking our travel insurance to cover all instances

Oasis Yurt Lodge & The Shed Guesthouse will operate within the Consumer Guarantees Act & Fair-Trading Act.